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November 2010

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2010 November Cover

November 2010 SN Cover

Customer Service
November 2010

No matter how busy the work day gets for school nutrition professionals, providing great customer service to students and others in the school community is an essential aspect of maintaining an effective and welcoming school nutrition program. The November issue of School Nutrition, SNA’s award-winning flagship publication, features techniques for demonstrating exemplary customer service, as well as advice from school nutrition colleagues. Also included in the issue are a look at how to incorporate cold breakfast offerings into your program and a review of the creative and fun celebrations put on by schools during National School Breakfast Week 2010.

Learn what to do—and not to do—when meeting the needs of your customers, whether they are students, teachers, parents or others in the school community, in “How Can I Help… Ruin Your Day?”

Top school nutrition directors know that a program’s success depends on everyone on the team working hard to provide high-quality food and service that make every customer feel cared for and important. But how do you get every employee to share in making this customer service commitment? Take a look at “It’s a Pleasure” for advice from fellow directors. Bonus Web Content: You can also find customer service best practices and pledges for some of these districts.

Though customer service is a big concept, planning and implementing customer service strategies doesn’t have to be a complex undertaking. “Wow Now” presents a wide variety of tips and tricks to help you ensure excellent customer service.

Even before the arrival of National School Breakfast Week 2010, school nutrition professionals from around the country got in the spirit of promoting the importance of breakfast. Don’t miss “Giving the Green Light to School Breakfast” for an overview of how your school nutrition colleagues got students Ready and Set to Go learn and be their best during this celebratory week.

And speaking of breakfast, if cereal bowl packs or bars are the most prevalent items on your cold breakfast menu, let “Warm up to Cold Breakfast” show you some easy, tasty and healthy ways to give students some breakfast variety.  

How Can I Help… Ruin Your Day? Members Only
Tried and true techniques for providing lousy service and losing customers, allies and goodwill.   

It’s a Pleasure  Members Only
Customer service needs to be an all-day, everyday, everyone effort.   

Wow Now Members Only
Check out these secrets to really, really excellent customer service.

Giving the Green Light to School Breakfast Members Only
Schools around the country celebrate National School Breakfast Week 2010.

Warm up to Cold Breakfast Members Only
Provide students with some cool ways to start the school day.


 
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